Branch deposits and NTB accounts growth through market penetration.Consumer financing and annual profitability targets achievement.Branch affective internal controls, Audit & compliance and Audit closure.Staff mentoring, training and supervision in line with bank policy.Responsible for overall branch financial non-financial transactions to be carried out strictly in accordance to SBP regulation & guidelines.Budget/Expenses utilization.Service quality standards implementation & customer loyalty through deposit retention and reporting to head office.

Expense/budget utilization.Branch Audit & compliance,KYC reviews , AML CFT compliance and effective internal controls.Cash deposit ratio.Service quality standards implementation.Account opening as per SBP regulations.Reconciliation of GLs & other bank accounts.ATM operations.Supervision of branch staff and all day to day operations as per shariah board instructions.Branch KPI growth.

o Supervision of Team of 18 staff members.
Awarded by spot award in OCT 2014 and Apr 2015 respectively.
o Successful completion of certified branch operation manager training program in MCB learning and development center Islamabad.
o Got Above expectations rating for the year 2014 , 2015, and 2016 yearly appraisals.
o Ensure efficient & effective services delivery to the bank customers.
o Ensuring of operational risk minimization at the branch and is responsible for adherence to bank’s policies & procedures and compliance of regulatory requirement in all activities & transactions.
o Ensuring effective internal control on branch administrative affairs.
o Ensuring branch meet all KPI targets and branch resources are effectively utilized.
o Ensure effective implementation of policy regarding KYC/CNIC/AML in the branch with no exceptions.
o Monitoring of ATM Operations and ensure 95%+ uptime in branch.

o Responsible for overall branch activities to be carried out strictly in accordance to SBP regulation & guidelines.
o Dealing with customer queries and assist all customers according to their needs, opening all types of deposit accounts and possessing as per policy.
o Leading, coaching & supervising customer services representatives, cash officers (Tellers) and other operational staff of branch and maintaining optimal branch score on the CS score card.
o Issuance, handling requisitions, custody, dispatch, destruction of Cheque Books and ATM cards/wiz cards/credit cards and other security stationary.
o Joint custodian of locker keys, Exercising effective dual control over cash along with daily monitoring of cash holding levels to attain optimum holding levels.
o Responsible for all inward and outward mails and stock management.
o Responsible for all depository accounts (claimed and unclaimed), verification of linking and de-linking of accounts, tagging, blocking, activation of accounts as well as management of dormant accounts.
o Perform/lead assigned staff in conducting financial and non-financial transactions and ensure branch profitability expense control and budgeting.
o Monitoring and processing of all activities pertaining to ATM operations and ensuring that ATM cash is balanced.
° Foreign currency management and reporting.
o Branch Audit handling, closing and reporting to concern department.

Account opening through (CAPS).ATM Operations, Wiz/Debit cards, credit cards, pardes cards issuance. Remittances (Cash over the counter, Western union and Express Money).CBO (cheque books requisitions and delivery) as per policy.Dormant accounts in coordination with CSOM. CASH MANAGEMENT - SBP monthly stock position reporting to SBP. Assist operation manager in branch daily operations.Assist Branch manager in cross selling and  NTB customers growth.

Business development through Private schools and NGO’s/INGO’s in Peshawar, mardan, nowshera and kohat cities. Introducing NCE’s syllabus (books) and SSP (School support program) to schools and INGO’s/NGO’s.Arrangements of Seminars, and Workshops to promote our products and services.Ensure timely Admin/Logistics support to all clients and book sellers. Management of the Sales/promotion team to attract new potential clients. Provide sales Plan to business development executives.Leading the team of Master trainers in conducting training.Timely preparation and submission of consolidated monthly progress report to Director marketing. Coordination with schools / NGO’s and District Education Department for feedback reports and progress. Coordinating with head office Karachi in Products Promotion and improvement, and ensuring Stocks (books) availability in regional offices.